坑爹的 iA Writer & App Store 退款经历

坑爹的 iA Writer

我早就向 iA Writer 的开发者反映过中文输入时的跳动问题。当时他们感谢了我反馈这个 bug,并声称尽力在后续版本中解决。

半年过去了,iA Writer 1.2.1 都出了,这个问题仍未解决。我再次去询问。这次他们说:“iA Writer 本来就没有声称支持中文输入。”

App Store 退款

于是,我一怒之下首次在 App Store 申请退款,但是为时已晚:

Dear Ling,

When you first noticed that you could not use the application for the purpose you intended you should have contacted the iTunes Store for a refund.

Regrettably we cannot be held responsible for developers giving false information on updates that they plan on releasing in the future.

The iTunes Store will not be able to offer you a refund. Since the system does not allow refunds past the 60 day point we very strongly encourage customers to notify the iTunes Store of any issues you have with your purchases within that 60 days time frame.

In light of the current circumstances I do hope you have a pleasant day, Ling.

Sincerely,

Missy iTunes Store/Mac App Store Customer Support Senior Advisor

简单复述:

  1. 一旦发现 app 不好用,第一时间申请退款。
  2. 相信开发者所谓的“以后会修正”是你的事,App Store 不对此负责。
  3. 退款有时间限制,须在购买后 60 天之内提出。
  4. 虽然你被坑、退款不成,我们还是希望你有开心的一天。